When Accenture CEO Julie Candy had to announce the biggest organizational restructure within the consulting large’s historical past, she intentionally selected to not ship a company-wide memo to her 770,000-person team of workers. As a substitute, Candy opted for an instantaneous video message to keep in touch the sweeping adjustments throughout 120 nations, breaking a long time of company custom.“Studying it on a work of paper do not have conveyed the why in the similar means as listening to it—listening to the thrill in my voice, figuring out the eagerness we have now for why we are converting,” Candy advised Fortune in a contemporary interview.The Dublin-based corporation, which generated $64.9 billion in fiscal 2024, serves greater than 9,000 purchasers international. Candy’s restructuring represents what she describes as reversing “5 a long time of ways we are running,” bringing in combination prior to now siloed trade gadgets to raised serve purchasers in quest of complete virtual transformation.
Video verbal exchange delivers emotional affect throughout international team of workers
Candy’s verbal exchange technique displays her trust that primary organizational adjustments require each analytical basis and human connection. She delicate her message via a couple of iterations along with her management crew, making sure it could resonate at each organisational stage.“I attempt to haven’t any ego on verbal exchange, as a result of it is so vital that we are truly transparent,” Candy defined, noting that each one her direct reviews paintings with speech coaches to reinforce their verbal exchange abilities.The transformation wasn’t pushed through cost-cutting however through shopper wishes and Accenture’s approach to grow to be the “reinvention spouse of selection” for companies navigating technological trade. Candy recognizes the restructure inevitably exposed efficiencies and duplications alongside the way in which.
AI transformation calls for firms to essentially rewire operations
Underneath Candy’s management since 2019, Accenture’s earnings has grown greater than 50%. As the primary girl to steer the corporate and its first CEO who did not get started instantly out of faculty, she brings an intruder’s standpoint from her background as a company attorney at Cravath, Swaine & Moore.“As a way to seize the chance with AI, you truly must be keen to rewire your corporation,” Candy mentioned, providing recommendation she regularly stocks with Fortune 500 CEOs. “Again and again, when purchasers are announcing, we are not getting so much out of AI, it is because they are seeking to use it on how they function lately.”